Returns & Refunds
We want you to love your Ari & Olive order. If you’re not completely happy, we’re here to help.
Personalised Items -
As each personalised item is made especially for you, we are unable to accept returns or exchanges on personalised products unless:
- The item is faulty.
- The item arrives damaged.
- We have made an error with your order or personalisation.
Please double-check all spelling, initials, names and personalisation details before placing your order, as we cannot be responsible for customer errors.
Non-Personalised Items -
Non-personalised items may be returned within 14 days of receiving your order.
To be eligible for a return, items must be:
- Unworn and unused.
- In their original condition.
- Free from marks, stains, odours or damage.
- Returned with any original packaging where possible.
Refunds -
Once your return has been received and inspected, we’ll notify you if your refund has been approved.
If approved, your refund will be processed to your original payment method. Please allow a few working days for your bank or payment provider to process the refund.
Original shipping charges are non-refundable unless the item is faulty or we have made an error with your order.
Faulty or Incorrect Items - If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery with your order number and clear photographs of the issue.
We’ll work with you as quickly as possible to arrange a replacement, exchange or refund where appropriate.
Return Postage
Customers are responsible for return postage costs unless the item is faulty, damaged or incorrect due to our error.
We recommend using a tracked postal service, as we cannot be responsible for returns that are lost in transit.
Contact Us
If you have any questions about your return, please get in touch via our contact page or email